Our in house developed rule based triggering module ( part of the Minerva ETL solution) has been deployed at KPN. Notifications, based on predefined rules, are used for creating new or updating existing non-closed tickets. Prioritization of the tickets is achieved with a configurable weighing mechanism.
The output of real-time trigger rules is used for online network monitoring. Daily and weekly trigger rules are used for optimization management, capacity management and configuration compliance checks.
For extra efficiency, an auto-closing algortihm has been implemented, closing old, non-relevant tickets automatically.